Once an appointment has been started, it can be declined for a variety of reasons. Usually this will be because the client is not home or they decide they do not want to receive a service today. Declining the appointment here allows the system to notify your administration of the event and manage the payroll and charging implications of this, including your travel.
To decline the appointment, tap on Decline.
The screen will refresh with a red notification and a list of reasons the appointment was declined. Select one. If necessary and enabled by your organisation, enter in any comments, kilometres and time travelled and if your vehicle was used (see Completing an Appointment) then tap Process.
The page will refresh with a green notification, updated status and reason.
A notification will automatically go through to your administration, however you may be expected to communicate this in person as well.