As a part of your Eziplan implementation, a mobile app is available for your Care Workers. You will need to communicate with your staff that this app is available, with an overview of how the new process will support their daily needs. Providing an email introduction to Eziplan will help them get started. Once your Care Workers are signed up and logged in, using the app has proven to be an easy and intuitive process when they know the expectations from a business requirements perspective.

This article is designed as a template for you to use to onboard new Care Workers to your organisation. Tasks noted here are the basics needed to operate the Eziplan mobile app. Copy the contents of this article to get you started, paste into a company document/pdf to email to relevant staff. Make some adjustments once you finalise the policies and procedures for your Care Workers on how they will use Eziplan to complete their daily tasks.

Document Template

A Mobile Web App for Eziplan is available for you and may be accessed by entering app.eziplan.com.au into a browser on a mobile phone or tablet (this is not a native app that you need to download). You will receive an invitation from your organisation via SMS to give you access to Eziplan with username and password details.

Detailed instructions on using all of the features of the App are available from your administration team or by going to the Ezihub Helpdesk and reviewing our articles on the Eziplan Mobile App.

Below are the expectations for you to carry out using the App.

Receive and accept your weekly roster

A notification will come to you via SMS when the roster is published. Please follow the link in the message which will take you into your App Home Page where you will be able to see your newly allocated appointments marked with the light brown box next to them. You can accept them individually by opening them or as a group with the green button below them.

Complete your daily timesheets and progress reporting

Each day you will go to the Daily Timesheets tab in your mobile device to see your daily roster. Open each appointment on arrival and press the “Start” button which will mark your location and arrival as required.
From this appointment you can see all the appointment details including:

  • Client Information (View client info link)
  • Any alerts and notes about the appointment or the client
  • Vary the time of the appointment (only do this if it is required to make a change to the payroll and claiming)
  • Manage your Travel kilometres to and with the client (the “travel to” component is set by Google Maps)
  • Add photos if required
  • Collect a signature for verification
  • Fill in Progress notes (these may be typed or added with voice to text)

On completion of your appointment press the “Complete” button at the bottom to again mark your time and location.

Other Tasks

You may also:

  • submit leave requests
  • manage availability
  • look at information about your clients and
  • view company documents