Overview
When viewing Support at Home claims, you'll now see both the Support at Home service type (used for ACO claiming) and the corresponding Eziplan service type on each claim line item.
Why This Matters
Throughout your workflow (pricing → budgeting → appointments → invoicing), Eziplan uses internal service types to manage your operations. When it comes time to claim with the Aged Care Online (ACO), these are mapped to official Support at Home service codes.
Displaying both service identifiers helps you:
Trace services from appointment through to claiming
Resolve claim errors more efficiently
Understand the connection between your internal service setup and government claiming service types
What You'll See
Each line in a Support at Home claim will display:
SAH Service Type: The official name used for claiming
Eziplan Service Type: Your internal service type name that generated this claim item
Example Scenario from above
If you've set up a Eziplan service type called "Enrolled Nurse - 30mins" that maps to SAH service code "Assistance with self-administration of medication", you'll now see both identifiers on the claim line:
SAH Service: Assistance with self-administration of medication
Eziplan Service Type: SAH - Enrolled nurse clinical care (30mins)
This makes it immediately clear which of your internal services generated the claim line, particularly useful when troubleshooting validation errors or explaining claims to clients.
Benefits for Claim Error Resolution
This dual display makes it easier to identify which internal service type created which claim line. When ACO returns a claim error, you can now:
Quickly identify the Eziplan service type that caused the issue
Review the service type configuration for mapping accuracy
Trace back through appointments and invoices using familiar service type names
Resolve errors faster without needing to cross-reference multiple screens