Downloading and Extracting the File
To download a claim file, navigate to the finalised claim you wish to export:
If you need to finalise a claim, you can follow the instructions here.
Inside the finalised claim, click the Export ACO Upload button:
Remain on the screen while the file downloads. The file will download as a .ZIP file. To meet PRODA requirements, each claim file must contain no more than 10,000 rows. If your claim spans a long period and exceeds this limit, your .ZIP file may contain multiple files.
Once the download is complete, you will need to extract the zipped file.
To extract a file on a Windows computer, locate the .ZIP folder in File Explorer, right-click the file, and select Extract All.... Follow the prompts to extract the file. Again, avoid opening the file to prevent the dates from being reformatted.
Uploading to PRODA
Log in to the Aged Care Provider Portal (ACPP). If you manage multiple services, check the Service ID bar to ensure you are working in the correct service.
When uploading to PRODA, it’s important to distinguish between a Support at Home Invoice and a Support at Home Claim. Each file uploaded from Eziplan to PRODA is an Invoice. Multiple invoices together make up a Claim.
Uploading Invoices
Select Create invoices under Quick links on the service home page.
Select the Import CSV button to upload your CSV file.
Repeat steps 1 and 2 for as many files as you need to upload.
Upload supporting documents
You do not need to submit evidence for all invoice items, but service providers must keep records of all claimed invoices.
After invoice items are added, the Requires information column will display a hyperlink if supporting documents are needed.
To manually upload documents, click the hyperlink to open the Document upload screen and add the required files.
If multiple invoice items require evidence, select the Go to invoice bulk file upload button. This will open a new screen where you can drag and drop supporting documents in bulk.
Once all documents are matched and green ticks appear, select Submit. The Requires documents column in the Create invoices screen will then show No for all completed invoices.
Claim submitted invoices
To claim invoices, ensure you are in the correct service using the Service ID bar.
Once you’re in the correct service:
Select Claim current invoices under Quick links.
The Open and held invoices and Submitted invoices sections will be displayed.
Only submitted invoices can be claimed. If there are no submitted invoices, any open or held invoices must be completed and submitted first.
When ready, select I confirm in the confirmation box, then select Claim invoices.
If successful, a receipt screen will appear. Submitted invoices will be removed from the Claim current invoices screen once claimed.
To view the claim, hover over the Claims and invoices tab and select Claim summary. The claim will appear with a status of Pending approval.